Free · about three minutes

Find out where it is leaking.

Sixteen questions about how work comes in, how it gets quoted, and where the information lives. At the end you get a score, the specific gaps it found, and honest arithmetic on what they are likely costing you.

No email required to see your result. Nothing you enter is transmitted anywhere — the whole thing runs in your browser.

0 of 16 answeredpart 1 of 5

How work comes in

How do customers usually reach you?

My personal cell phoneA mix of phone, text, and word of mouthA dedicated business lineA business line plus a website form that goes somewhere

Roughly how many calls or enquiries come in per week?

Fewer than 55 to 1515 to 40More than 40

What happens when a call comes in and nobody can pick up?

It goes to voicemail and often sitsSomeone calls back when they get a chanceWe get back to them the same day, reliablySomeone or something always answers

How do new customers find you online?

They mostly do not — it is all word of mouthA Facebook page, no real websiteWe have a website but it does not bring much inWebsite and Google listing, both bringing in work

Answer every question to continue.